Appeon Troubleshooting Guide

Appeon® for PowerBuilder® 2016

FOR WINDOWS, UNIX & LINUX

DOCUMENT ID: ADC20232-01-0700-01

LAST REVISED: November 28, 2016

Copyright © 2000-2016 by Appeon Limited. All rights reserved.

This publication pertains to Appeon software and to any subsequent release until otherwise indicated in new editions or technical notes. Information in this document is subject to change without notice. The software described herein is furnished under a license agreement, and it may be used or copied only in accordance with the terms of that agreement.

No part of this publication may be reproduced, transmitted, or translated in any form or by any means, electronic, mechanical, manual, optical, or otherwise, without the prior written permission of Appeon Limited.

Appeon, the Appeon logo, Appeon Developer, Appeon Enterprise Manager, AEM, Appeon Server and Appeon Server Web Component are registered trademarks of Appeon Limited.

SAP, Sybase, Adaptive Server Anywhere, SQL Anywhere, Adaptive Server Enterprise, iAnywhere, PowerBuilder, Sybase Central, and Sybase jConnect for JDBC are trademarks or registered trademarks of SAP and SAP affiliate company.

Java and JDBC are trademarks or registered trademarks of Sun Microsystems, Inc.

All other company and product names used herein may be trademarks or registered trademarks of their respective companies.

Use, duplication, or disclosure by the government is subject to the restrictions set forth in subparagraph (c)(1)(ii) of DFARS 52.227-7013 for the DOD and as set forth in FAR 52.227-19(a)-(d) for civilian agencies.

Appeon Limited, 1/F, Shell Industrial Building, 12 Lee Chung Street, Chai Wan District, Hong Kong.


Table of Contents

Troubleshooting Appeon Install
InstallShield Errors
Error 1607 or 1628
Error 1155
DLL function call crashed error when launching an Appeon setup program
Setup crashed when clicking Browse during Appeon Developer installation
Install Appeon Server to .NET IIS
IIS configuration
Full access rights to IIS Web root
Enable 32-bit .NET framework on 64-bit Windows
Install Appeon Server to EAServer
EAServer cannot be started after Appeon Server install
Install Appeon Workspace
"Cannot install application because the certificate for *** is not valid" when installing Appeon Workspace on iOS 7.1 or later device
HTTP 4.4 Not Found error when Appeon Workspace tries to get auto-upgrade
Install Appeon File Server
Appeon File Server Installation Incomplete
Install Appeon Server Web Component
Third-party Web Server problems with the SAP Sybase redirector plug-in
Upgrade Installation
"Bad interpreter: No such file or directory" error
Error 14004 "The license file is missing"
Frequently Asked Questions
How to install Appeon Server to multiple EAServer instances?
How to bind server instance to CPU?
How to create EAServer instances?
How to start the server instance?
How much better is the performance when multiple instances are used?
Need more help?
Troubleshooting Appeon Developer
Operating Appeon Developer toolbar
Appeon Developer toolbar does not respond when run by a non-administrator
"ADT is already running" error
Exiting Appeon Developer completely after an error
Appeon Developer Configuration
Testing connection fails during DB Type Profile configuration
"Error launching LoadConfig"
Feature Analysis
"The XML page cannot be displayed" when opening a UFA report
"Error loading ADTObjectList.xml"
"Error loading command string"
Feature analysis or deployment comes to a standstill
"This application has requested the Runtime to terminate it in an unusual way" error, when you deploy or analyze an application
"Error opening DLL Library adtxml.dll for external function"
Appeon Debugger
"Script Debugger Component Not Found" error
"Component Not Registered" error
"Script Debugger Disabled" error
Package Tool
"Failed to build the native mobile app" error when creating the Android APK package
Troubleshooting Web Deployment
Deployment Performance
Unusual deployment duration
Failed to deploy applications
Failed to deploy applications in server console
Failed to deploy Web applications in 64-bit JEUS server
Task 1: Application Source Code Export
"Cannot connect to DSN" error when using PB 10.5 with ASA 10/11/12
Source Code Export process aborts with a fatal error
How to locate problematic objects in an application
"Error: Failure in exporting XML file"
Warning 61537
Task 2: Application File Generation
Failure in Incremental Deployment
"Error launching LoadConfig"
"Failed to transfer command"
"Exception at: CString CparseEngine..."
"Error loading command string"
Feature Analysis and deployment freezes
"Fail to analyze application" and "Fail to analyze Menu Object A in the B application" errors
Error "Could not read object"
Task 3: Application Deployment
"Error: Failure in adding an application to [Server Name]"
Unable to write to FTP Server: "Error: Unable to find the destination directory"
Web application deployment to remote servers does not work
"Error: Unable to upload INI file"
"Unable to cast object of type 'System.String' to type 'System.Byte[]'"
Troubleshooting Web Applications
Launch Web applications
IE shows "done" status and then stays blank
IE 7 reports "Internet Explorer cannot open the Internet site. Operation aborted." error
"Failed to get resource from Appeon Server" error
"Unable to validate current license file. Please reinstall Appeon Server"
Failed to install the Download Center plug-in
Failed to manually download Appeon ActiveX
Failed to initialize Appeon Weblibrary Component
Failed to download *.* file
Demo Web applications do not load in Internet Explorer
Web applications do not load in Internet Explorer
IE browser fails to open Web applications
Error "Connect EAServer failed" when loading Appeon demo applications
Error "Create instance failed" when loading n-Tier NVO Web applications
"Create Session failed"
"Load application failed"
"Failed to invoke remote procedure" error
"Automation server could not create object" error on some clients
"Object doesn't support this property or method" error
Display errors
Distributed DataWindows are not displayed
Corrupt Chinese characters are displayed in a DataWindow
Text does not display or text is grayed out
DropDownListBox does not display completely
Nested reports over five pages do not display
Nested reports over 50 rows do not display
MDI windows do not display in full
Truncated display of data or controls in a DataWindow or Window
Extra space or padding between MDI client area and toolbar
Text displays in large size and is cut off
Unable to display the double-byte characters
Runtime issues
Error 10999 - Keyword not supported: 'dsn'
Cannot update Transaction Objects for WebLogic servers
Error 404 - File or directory not found
Http 404 not found error occurs when using WebSphere as the Application Server
"Stack overflow error"
"Could not Initialize JavaVM!"
"Failed to get DataWindow syntax from Appeon Server"
Window loses focus of I-beam cursor
Receiving "Server busy" error
"Error occurred while creating an object instance" on the status box
"Are you sure you want to navigate away from this page?" warning message
DropDownDataWindow value incorrectly selected
"Predefined error_message pfc_dwdberror"
Demo Web application fails to call EJB component
Error occurs when running Distributed DataWindow in Appeon Code Examples Demo
"EonToolset60 Load resource failed"
The SQL statement cannot perform correctly when the Web server is installed on a VMWare
Data operation
Retrieved data does not display in DataWindows
Unable to retrieve data from database
Database lock
Data missing in some DataWindows
DataWindows do not respond
Manipulation on BLOB files
Fail to parse the result meta of the Select statement
Fail to update data
Fail to update dynamically generated DataWindow
Update error: Failed to update database due to java.sql.SQLException... cannot insert the value NULL...
"Error converting data type A to B"
Fail to update DataWindows with newly entered Korean characters
SelectBlob and UpdateBlob have different results for non-binary fields
How to solve the messy code issue when retrieving data in Oracle
IWA issues
Cannot install IWA app via Microsoft Edge
IWA Runner installation repeatedly occurs
Others
Appeon Performance Analyzer continually popping up
ASE Chained mode issue
Windows open relatively slow
Web application is very slow if use SQL Anywhere 10 and Appeon Server for .NET
ASA/SQL Anywhere engine crashes when you insert data into AppeonDB
Server NVO cannot be activated when the Web application is running
An item which usually requires one click must be clicked twice to be selected
Special characters in URL cause missing parameters when being redirected
Weblibrary and cedownloadcenter DLLs cannot be updated
Troubleshooting Appeon Server
Loading AEM
AEM Web page cannot display or cannot display correctly in IE 9
Cannot log into AEM in IE 10
Server Error in '/Servlet' Application
Object reference not set to an instance of an object
Fail to pre-compile AEM
The AEM Web page cannot be displayed
Error "500 Servlet jspservlet: ..."
Fail to log into AEM with the default user name and password
Security settings in AEM do not take effect
Appeon Server
Error 10999 - Failed to start new transaction...
JBoss console reports "...Stopped deployment appeonserver.jar..." error
JBoss console hangs during startup process
"Remote connection failed: java.io.IOException: Message data for non-existent channel"
AEM cannot access WebSphere data sources when global security is on
Appeon Server is dead when dynamically creating a DataWindow
Appeon Server responds to user requests slowly
AEM cannot interface with a particular Appeon Server
"Failed to load the remote interface" error
JDBC/ODBC TDS data type discrepancy on SQL Anywhere
Empty/Null value update error if SQL Anywhere/ASE
Web application does not run when the database is disconnected by exception
"Table or view not found" error
"Table already exists" error
Appeondb is not started when EAServer starts
Fail to ping appeondb data source
Fail to ping appeonsample data source
Fail to ping data sources for SQL Server 2000
"com.sybase.jaguar.util.JException: [Microsoft][SQLServer 2000 Driver for JDBC]Error establishing socket."
"java.sql.SQLException:[Microsoft][ODBC SQL Server Driver]Connection is busy with results for another hstmt" Error when using the Microsoft SQLServer database
Error converting data type varchar to datetime
"ORA-01461" error in AEM when test a data source
"oracle 9i failed: System.Data.OracleClient requires Oracle client software version 8.1.7 or greater"
Procedure 'appeon_procdataobjects' not found
EAServer 6.x startup error
Fail to start Appeon Server on JEUS
Status Monitor exits after restarting Appeon Server for WebLogic in Linux
The data source test will fail if the Shared memory is checked
"Library used incorrectly" error
Appeon Server Cluster
Loading application is slow when Appeon Cluster works in virtual machines
Retrieving data is slow when Appeon Cluster works in virtual machines
Troubleshooting PowerBuilder and EAServer
PowerBuilder issues
Nested reports over five pages do not display
Upgrading to a different Build of PowerBuilder
Data range issue with n-Tier NVOs
EAServer issues
java.io.IOException: Keystore was tampered with, or password was incorrect
"License error: 10999 ..." when starting Appeon Server in 64-bit OS
Errors occur when calling n-Tier application of EAServer with 64-bit JDK
"Cannot find the language resource file (dblgzh11.dll, dblgen11.dll)"
"Connection failed:..." error when installing EAServer in a 64-bit OS
Cannot start EAServer Manager
Starting EAServer fails
EAServer cannot start with the prompt that "the system 'admin' password has not yet been set"
"Create appeon component failed" error
Pinging data source fails when using the ASA/SQL Anywhere JDBC driver
Support for non-JDBC drivers
Failed to create new data sources
Error Messages
Error Message Formats
Error Message Numbers and Descriptions
Error Message Priority
Errors
Error 00001-09999
Error 10001-15055
Error 20001-20035
Solutions
Technical Support
Index