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Renewals

If you purchased a subscription license directly from Appeon you can renew your subscription in the User Center.  In the User Center, you will have the option to renew your subscriptions either manually at any time before your subscription expires or enroll in the Appeon Auto-Renewal Program at least 30 days before the subscription expiration date.

If you purchased a subscription license through an Appeon reseller, please contact the applicable Appeon reseller to renew such subscription.

It is a program for automatically renewing one or more subscription licenses you have purchased directly from Appeon.  Please refer to the Appeon Auto-Renewal Program for more details.  This program does NOT apply to any subscription licenses purchased through Appeon resellers.

If you purchased a subscription license through an Appeon reseller, please contact the applicable reseller to see if they offer a similar auto-renewal program.

Any customer who has purchased one or more subscription licenses directly from Appeon can enroll in the Appeon Auto-Renewal Program.

If you purchased a subscription license through an Appeon reseller, please contact the applicable reseller to see if they offer a similar auto-renewal program.

You can enroll one or more active subscriptions in the Appeon Auto-Renewal Program in the User Center by following this tutorial.

If you purchased a subscription license through an Appeon reseller, please contact the applicable reseller to see if they offer a similar auto-renewal program.

Yes. The designated order owner, license administrator, and billing contact will receive email notifications.

If you are not enrolled in the Auto-Renewal Program, you will receive up to 3 email notifications. These notifications will be sent 90 days, 45 days and 20 days prior to the subscription expiration date. If you are enrolled in the Auto-Renewal program, you will receive one email reminder 45 days prior to the subscription expiration date in case you want to cancel the upcoming renewal.

If you did not receive such notification for some reason, you can always verify your subscription status in the User Center.

Yes.  The designated order owner, license administrator and billing contact will receive an email notification 45 days prior to the subscription renewal date.  If you wish to change your auto-renewal settings for some or all of your active subscriptions you will have 15 days to do so.

Yes.  When a subscription has successfully renewed the designated order admin will receive an email notification.  If you did not receive such notification for some reason, you can always verify your subscription status in the User Center.  If you see any problems with your subscription status please immediately contact Appeon or the applicable Appeon reseller, depending who you purchased your subscription from.

If you have one or more subscriptions enrolled in the Appeon Auto-Renewal Program we will attempt to charge your credit card 30 days prior to the subscription expiration date.  If you manually renew your subscription through the Appeon website it will be charged whenever you place such renewal order.

You can cancel any or all of the subscriptions you enrolled in the Appeon Auto-Renewal Program in the User Center by following this tutorial.  All such cancellations must be made at least 30 days prior to the subscription expiration date to be effective.