What is Premium Support

Premium Support will help with problems that are not covered by our standard support policy, including issues:

Not caused by a bug in the Appeon software, or

Related to versions that have reached End of Maintenance (EOMM)

Why Choose Premium Support?

Fast Response

Get contacted within 2 business hours to quickly begin resolution.


Expert Assistance

Get direct access to experienced Appeon engineers for in-depth technical support.

Remote Support Sessions

Provide web-based remote sessions to facilitate real-time problem-solving.

Extended Coverage

Support older product versions past EOMM, and help with environment-specific or non-defect issues.

Customer Testimonial

"Appeon’s support is fast, easy and awesome, something unseen in previous history."

Miguel Leeuwe
Senior Developer, Credica Limited

What’s Included in A Ticket?

Each Premium Support ticket includes:

Up to 8 hours of expert engineering time

One-on-one consultation via email, phone, or remote web session

Issue scoping and definition to ensure mutual clarity

Delivery of one or more recommended solutions

If the issue is too complex to resolve within one ticket, we’ll advise you before proceeding.

How It Works

You select the number of tickets needed and pay upfront. Each ticket covers a single issue that can be resolved in 8 hours or less.

You log in and submit your issue via our Premium Support Portal.

(Log in with the Appeon account used to purchase your ticket or activate your software.)

We’ll contact you within 2 business hours to define the issue and begin troubleshooting.

We’ll deliver one or more suggested solutions and close the ticket. If resolution isn’t possible, your ticket will be cancelled and we’ll notify you.

Pricing

All pricing is in US dollars and excludes any taxes.

Premium Support
Single Ticket

$299

for one ticket

Premium Support
5-Pack

$1,299

for five tickets

Tickets are valid for 365 days from the date of purchase.

FAQs

Need More Help?

Support from Appeon partners

Appeon authorized consulting partners are technical experts who deliver Appeon solutions to customers. Find a consulting partner that provides the professional services to solve your specific business issues and support your long-term goals.

Additional support options

Visit community.appeon.com for self-help and community resources.