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Appeon’s Premium Support staff will help you address problems encountered with the development, deployment and management of Appeon products in your business environment.

Premium Support focuses on troubleshooting problems (e.g. error message or malfunction) that are not covered under our standard support policy.  Specifically, Appeon will help you with issues that are not caused by a software defect of an Appeon product or if your Appeon product version has reached its EOMM.

A Premium Support ticket is defined as a single Premium Support issue that can be resolved with a reasonable level of effort (i.e. <8 hours of labor).  Premium Support tickets are initiated online, but then our Premium Support staff will contact you typically within 2 business hours to discuss your case over the phone and initiate a remote web session (with your consent) if necessary to resolve your issue.

(All pricing is in US dollars and excludes any taxes)

Premium Support
Single Ticket

$ 299

for one ticket

Premium Support
5-Pack

$ 1,299

for five tickets

FAQs

You can either submit a new premium ticket online at https://www.appeon.com/premiumsupport/newticket or transfer an existing standard support ticket to a premium one.  You will be asked to enter a valid ticket code no matter you submit a new one or do a transfer.  The order owner can find Ticket Code from user center.

Support from Appeon partners:

Appeon authorized consulting partners are technical experts that deliver Appeon solutions to customers.  Find a consulting partner that provides the professional services to solve your specific business issues and support your long-term goals.

Additional support options:

Visit community.appeon.com for self-help and community resources.