Renewal Tutorials                          

 

LAST REVISED: September 14, 2021

 

 

Appeon provides two ways for you to renew your subscription: a manual renewal process and an automatic renewal process (i.e., the Appeon Auto-Renewal Program).

You can enroll in the Appeon Auto-Renewal Program at the time of placing a new order, which is not the default setting. You may also enroll some or all of your active subscriptions in the Appeon Auto-Renewal Program up to 30 days before the expiration date of the applicable subscriptions.

If you miss this enrollment deadline, you may manually renew a subscription before it expires.

Renew Product Subscription Manually

Users who choose to renew a subscription manually can submit the renewal request at any time before the subscription expires.

  1. Log in to the User Center and go to the Renew tab under the "Renewals & Upgrades" menu.

     

  2. Ensure the Renewal Method is set to Manual and click the Search button. All subscriptions that can be manually renewed will be listed here.

     

  3. Find the subscription that you want to renew. You can select multiple subscriptions (even if across multiple orders) and renew them at one time. If you want to upgrade or downgrade your subscription level, you can change the subscription level by choosing the production edition under the Renew To option.

     

  4. Select the edition to which you want to renew. Any such upgrade or downgrade will take effect when the current subscription period expires.

     

  5. Then click the Manually Renew button.

  6. Follow the online process to complete your purchase.

 

Enroll in the Auto-Renewal Program (at Time of Purchase)

  1. Place either a new or a manual-renewal order on the Appeon website.

  2. Keep the "Auto-Renew my subscriptions and bill me" option selected, accept the order terms & conditions, and click the Place Order button to proceed.

     

  3. As soon as your order is processed, you will be able to locate and verify your subscriptions enrolled in the Appeon Auto-Renewal Program under the Renew tab of the Appeon website.

 

Enroll in the Auto-Renewal Program (After Purchase)

  1. Log in to the User Center and go to the Renew tab under the "Renewals & Upgrades" menu.

     

  2. Ensure the Renewal Method is set to Manual and click the Search button. All subscriptions that are set to renew manually are listed here.

     

  3. Locate the subscription or group of subscriptions that you want to enroll in the Appeon Auto-Renewal Program. Click the Enable Auto Renewal button. In the pop-up window change your renewal method from Manual to Auto and click the Save button.

     

  4. You will be returned to the previous page. The Renewal Method of the subscriptions now appears as Auto. You are now all set!

     

  5. You can also set the Renewal Method to Auto and click the Search button to confirm all subscriptions enrolled in the Appeon Auto-Renewal Program.

 

Cancel Enrollment in the Auto-Renewal Program

  1. Log in to the User Center and go to the Renew tab under the "Renewals & Upgrades" menu.

     

  2. Set the Renewal Method to Auto and click the Search button. All subscriptions enrolled in the Appeon Auto-Renewal Program will be listed here.

     

  3. Locate the subscription or group of subscriptions that you want to remove from the Appeon Auto-Renewal Program. Click the Auto link and change your Renewal Method from Auto to Manual and click the Save button in the pop window.

 

  1. You will now be returned to the previous page. Ensure the Renewal Method is set to Manual and click the Search button to see all subscriptions set to renew manually. Verify that the subscription(s) you wish to remove from the Appeon Auto-Renewal Program are listed here and that Manual is displayed in the auto-renewal column. This confirms that you have successfully cancelled enrollment in the Appeon Auto-Renewal Program for the applicable subscription(s).

 

 

Update Renewal Payment Method

The payment method used to place your most recent order will be set as the payment method for all future orders.

You can change your payment method in the Billing Information section of the Appeon website.

 

  1. Select a payment method that you want to use for your future orders and click the Save button.

     

  2. If you want to change your billing contact and/or address, click on the Edit Billing Profile link and proceed to make the change. Then click the Save button.

 

Generate a Quote for Subscription Renewal

  1. Log in to the website and go to the Generate a Quote page. Click the Next button, and you will jump to the "Renewals & Upgrades" page.

     

     

  2. Or you can Log in to the User Center and go to the Renew tab under the "Renewals & Upgrades" menu directly.

     

  3. Select the Subscription(s) you want to generate a quote for. All the Auto-Renewal subscriptions are unchecked by default. However, you can check the auto-renewal order for which you want to generate a quote and then click the Generate a Quote button.

     

  4. Click the Generate a Quote button will take you to a new page where you can make final additions or subtractions to your products before generating a quotation. Also, you can add comprehensive support on the current page. Click the Next button after confirmation.

     

  5. Your billing profile will be loaded automatically in the Verify the Billing Information webform, and the form-filled information will be extracted and displayed on the quotation. The checkbox: Sync the billing information to my billing profile will be displayed only when the information in the webform is changed. You can choose whether or not to sync your updated billing info.

     

  6. Click the Generate a Quotation button after confirmation, and the PDF Quotation will be generated and downloaded directly. You can also open the PDF by clicking View the Quotation link.

 

 

 

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