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Scope

This End-of-Life Policy ("EOL Policy") is effective as of August 10, 2018 and supersedes all its previous versions.

This EOL Policy applies to all Appeon products (“Software Programs”).  It defines the lifecycle of each Software Program and the types of technical support available during this lifecycle.  Appeon reserves the right to modify the EOL Policy upon 180 days written notice posted to the Appeon Website.  As such, it is recommended that you periodically check this page for revisions.

Product Versioning

Appeon makes versions of the Software Programs as follows:

  • Major Versions
  • Revisions
  • LTS or Long-Term Support Versions
  • MRs or Maintenance Releases
  • EBFs or Emergency Bug Fixes

Major Versions are versions of the Software Programs that contain substantial new features.  All Major Versions go through Appeon’s full QA process, and most Major Versions go through some sort of beta testing (often times private beta programs so we can balance quality with delivering the product roadmap faster).  You can identify a Major Version by a change in the year numbering (e.g. PowerBuilder 2017→ PowerBuilder 2018).

Revisions are essentially minor versions of the Software Programs.  Specifically, a Revision is a Major Version that has been revised to include some minor new features and usually incorporates the latest bug fixes (at the time of the Revision’s GA).  All Revisions go through Appeon’s full QA process, but generally they do not go through any beta testing since Revisions are inherently relatively low-risk versions.  You can identify a Revision by the acronym “R” appended to the Major Version numbering (e.g. PowerBuilder 2017 R3).  The introduction of a Revision for a Major Version does not extend the EOMM date of that Major Version.

LTS Versions are Major Versions or Revisions that are eligible for long-term support.  Only selected Major Versions or Revisions will receive the LTS designation, and usually only after being on the market for a period of time to ensure a relatively high-degree of reliability.  LTS Versions are eligible for Standard Support[1] for a minimum period of 60 months, of which there would be at least 18 months of overlap in Standard Support with a replacement LTS version (the ideal time to migrate to the replacement LTS version).  LTS Versions are recommended for users that prefer to upgrade at a slower pace and are not in urgent need of the planned product roadmap features.

MRs are a collection of bugs fixes for a Major Version or Revision – MRs contain no new features.  All MRs go through Appeon’s full QA process.  You can identify a MR by reading the accompanying ReadMe document and the fact that it requires a Major Version or Revision (as applicable) to be already installed.  In general, it is a good practice to stay up-to-date on MRs since they are intended to improve the reliability of the Software Programs and are generally very low risk.

EBFs are a patch for a Major Version or Revision that fixes or works around an emergency bug – EBFs contain no new features.  EBFs do NOT go through Appeon’s full QA process, which makes them relatively risky to apply.  You can identify an EBF by reading the accompanying ReadMe document and the fact that it requires a Major Version or Revision (as applicable) to be already installed.  Appeon discourages EBFs, and all use of EBFs shall be at your own sole risk.

General End of Life Policy

Each version of the Software Program will be replaced with a newer future version unless the Software Program is otherwise discontinued.  Future Major Versions may discontinue or deprecate particular features or stop providing support for a particular software environment configuration for a variety of reasons, including but not limited to technology obsolescence, discontinued support from a third-party vendor, or availability of a replacement feature.  A discontinued feature means a feature that has been removed from the Software Program.  A deprecated feature means a feature that is still contained in the Software Program (for backwards compatibility) but is no longer being enhanced or eligible for Standard Support.

This EOL Policy builds upon Appeon’s Standard Support policy, setting forth the timeframes Appeon has currently planned to provide maintenance and technical support for the various versions of the Software Programs. Extended Support[2], which is offered at an additional cost, offers assistance with technical issues that are discovered after the Software Programs is EOMM but before it is EOL.  To open a Standard Support or Extended Support ticket please refer to https://www.appeon.com/developers/get-help.html.

The End of Life timeline is set forth in Figure 1 and Figure 2 below.

Acronyms used in the above figures are explained here for reference:

  GA - General Availability             
  LTS - Long-Term Support
  EOMM - End of Mainstream Maintenance
  EOL - End of Life

Product Fixes

After the General Availability of the Software Program, Appeon will provide product fixes in accordance with the Appeon Standard Support policy.  Usually, Appeon provides product fixes in the form of MRs that are released on a periodic scheduled basis, but under rare circumstances Appeon may provide product fixes as EBFs to a specific or select group of Appeon customers.  Appeon will generally provide product fixes during the Standard Support eligibility period, which is at least 24 months for a non-LTS version and at least 60 months for a LTS version of the Software Program. On a case-by-case basis, Appeon may also provide product fixes during the Extended Support eligibility period, depending on the severity of the issue, the feasibility of a solution, and the risk of the modification.

All MRs and EBFs are provided according to the Standard Support policy.  As such, you may be required to upgrade to a particular MR level and/or Revision before applying a subsequent MR or EBF, which is consistent with Appeon’s Standard Support policy.

End-of-Life (EOL) Notice

An EOL Notice marks the beginning of the end of the lifecycle for a particular version of the Supported Programs.  Appeon will publish the EOL Notice to the Appeon Website at least 12 months prior to the End of Mainstream Maintenance date for a non-LTS version and at least 18 months prior of the End of Mainstream Maintenance date for a LTS version of the Software Programs.  We recommend you periodically check the Appeon Website for such EOL notices.

End of Mainstream Maintenance (EOMM)​

End of Mainstream Maintenance (“EOMM”) means the date Appeon will cease providing Standard Support for the applicable version of the Software Programs.  Prior to the End of Mainstream Maintenance date, Appeon will actively provide maintenance for the Software Version, which includes workarounds, emergency bug fixes (“EBF”), and maintenance releases (“MR”).  When a version reaches the EOMM date, it will, however, no longer be generally supported by engineering.  Specifically, Appeon will no longer provide any MRs for any software defects of the applicable software version, and EBFs may be provided under limited circumstances to customers that have paid applicable Extended Support fees.

End of Life

End of Life (“EOL”) means the date when all technical support ceases for a discontinued version of the Software Programs.  Generally, EOL occurs 12 months after EOMM for non-LTS versions and 24 months after EOMM for LTS versions.

[1] Standard Support means the standard maintenance and support to be provided by Appeon or its designated agents as set forth in the Appeon Standard Support Plan Terms and Conditions.

[2] Extended Support means assistance with software defects that are discovered after EOMM but before EOL; the assistance is usually in the form of workarounds and in limited circumstances in the form of EBFs, and is subject to additional support fees.