How to Move a Standard Support Ticket to Premium Support
1. Log in to Appeon User Center
Go to www.appeon.com and log in to the User Center.
![](/sites/default/files/developers/support/Support01_1.png?fid=1884)
2. Get a ticket code
In the User Center, go to Orders & Subscriptions > Premium Support Tickets to get a ticket code. If you don’t already have a ticket code, you can check with your license order owner or you can purchase it from here.
![](/sites/default/files/developers/support/Support01.png?fid=1880)
3. Move to Premium Support
Find your standard support ticket and click the Move to Premium Support button as shown below:
![](/sites/default/files/developers/support/Support02.png?fid=1881)
4. Enter your ticket code
Enter your ticket code in the pop-up dialog box and click Continue.
![](/sites/default/files/developers/support/Support03.png?fid=1882)
Congratulations! You’ve successfully moved your ticket to Premium Support and you can follow it up on the Premium Support Portal from now on.
![](/sites/default/files/developers/support/Support04.png?fid=1883)