PowerServer Troubleshooting Guide

Appeon® PowerServer® 2017

FOR WINDOWS, UNIX & LINUX

DOCUMENT ID: ADC20232-01-0700-01

LAST REVISED: September 17, 2018

Copyright © 2000-2018 by Appeon Limited. All rights reserved.

This publication pertains to Appeon software and to any subsequent release until otherwise indicated in new editions or technical notes. Information in this document is subject to change without notice. The software described herein is furnished under a license agreement, and it may be used or copied only in accordance with the terms of that agreement.

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Table of Contents

Troubleshooting Appeon Install
InstallShield Errors
Error 1607 or 1628
Error 1155
DLL function call crashed error when launching an Appeon setup program
Setup crashed when clicking Browse during PowerServer Toolkit installation
Install PowerServer to .NET IIS
IIS configuration
Full access rights to IIS Web root
Enable 32-bit .NET framework on 64-bit Windows
Install Appeon Workspace
"Cannot install application because the certificate for *** is not valid" when installing Appeon Workspace on iOS 7.1 or later device
HTTP 4.4 Not Found error when Appeon Workspace tries to get auto-upgrade
Install Appeon File Server
Appeon File Server Installation Incomplete
Upgrade Installation
"Bad interpreter: No such file or directory" error
Error 14004 "The license file is missing"
Frequently Asked Questions
How to bind server instance to CPU?
How to start the server instance?
How much better is the performance when multiple instances are used?
Need more help?
Troubleshooting PowerServer Toolkit
Operating PowerServer Toolkit
PowerServer Toolkit does not respond when run by a non-administrator
"ADT is already running" error
Exiting PowerServer Toolkit completely after an error
PowerServer Toolkit Configuration
Testing connection fails during DB Type Profile configuration
"Error launching LoadConfig"
Feature Analysis
"The XML page cannot be displayed" when opening a UFA report
"Error loading ADTObjectList.xml"
"Error loading command string"
Feature analysis or deployment comes to a standstill
"This application has requested the Runtime to terminate it in an unusual way" error, when you deploy or analyze an application
"Error opening DLL Library adtxml.dll for external function"
Appeon Debugger
"Script Debugger Component Not Found" error
"Component Not Registered" error
"Script Debugger Disabled" error
Package Tool
"Failed to build the native mobile app" error when creating the Android APK package
Troubleshooting Web Deployment
Deployment Performance
Unusual deployment duration
Failed to deploy applications
Failed to deploy applications in server console
Failed to deploy Web applications in 64-bit JEUS server
Task 1: Application Source Code Export
Source Code Export process aborts with a fatal error
How to locate problematic objects in an application
"Error: Failure in exporting XML file"
Warning 61537
Task 2: Application File Generation
Failure in Incremental Deployment
"Error launching LoadConfig"
"Failed to transfer command"
"Exception at: CString CparseEngine..."
"Error loading command string"
Feature Analysis and deployment freezes
"Fail to analyze application" and "Fail to analyze Menu Object A in the B application" errors
Error "Could not read object"
Task 3: Application Deployment
"Error: Failure in adding an application to [Server Name]"
Unable to write to FTP Server: "Error: Unable to find the destination directory"
Web application deployment to remote servers does not work
"Unable to cast object of type 'System.String' to type 'System.Byte[]'"
Troubleshooting Web/Mobile Applications
Launch Web/Mobile applications
"The format of the update config file is incorrect" error when running the mobile application
Appeon Workspace displays blank
IE shows "done" status and then stays blank
IE 7 reports "Internet Explorer cannot open the Internet site. Operation aborted." error
"Failed to get resource from PowerServer" error
"Unable to validate current license file. Please reinstall PowerServer"
Failed to install the Download Center plug-in
Failed to manually download Appeon ActiveX
Failed to initialize Appeon Weblibrary Component
Failed to download *.* file
Demo Web applications do not load in Internet Explorer
Web applications do not load in Internet Explorer
IE browser fails to open Web applications
"Failed to invoke remote procedure" error
"Automation server could not create object" error on some clients
"Object doesn't support this property or method" error
Display errors
Corrupt Chinese characters are displayed in a DataWindow
Text does not display or text is grayed out
DropDownListBox does not display completely
Nested reports over five pages do not display
Nested reports over 50 rows do not display
MDI windows do not display in full
Truncated display of data or controls in a DataWindow or Window
Extra space or padding between MDI client area and toolbar
Text displays in large size and is cut off
Unable to display the double-byte characters
Runtime issues
Error 10999 - Keyword not supported: 'dsn'
Cannot update Transaction Objects for WebLogic servers
Error 404 - File or directory not found
Http 404 not found error occurs when using WebSphere as the Application Server
"Stack overflow error"
"Failed to get DataWindow syntax from PowerServer"
Window loses focus of I-beam cursor
Receiving "Server busy" error
"Error occurred while creating an object instance" on the status box
"Are you sure you want to navigate away from this page?" warning message
DropDownDataWindow value incorrectly selected
"Predefined error_message pfc_dwdberror"
Demo Web application fails to call EJB component
"EonToolset60 Load resource failed"
The SQL statement cannot perform correctly when the Web server is installed on a VMWare
Data operation
Retrieved data does not display in DataWindows
Unable to retrieve data from database
Database lock
Data missing in some DataWindows
DataWindows do not respond
Manipulation on BLOB files
Fail to parse the result meta of the Select statement
Fail to update data
Fail to update dynamically generated DataWindow
Update error: Failed to update database due to java.sql.SQLException... cannot insert the value NULL...
"Error converting data type A to B"
Fail to update DataWindows with newly entered Korean characters
SelectBlob and UpdateBlob have different results for non-binary fields
How to solve the messy code issue when retrieving data in Oracle
IWA issues
Cannot install IWA app via Microsoft Edge
IWA Runner installation repeatedly occurs
Others
ASE Chained mode issue
Windows open relatively slow
Web application is very slow if use SQL Anywhere 10 and PowerServer for .NET
SQL Anywhere engine crashes when you insert data into AppeonDB
An item which usually requires one click must be clicked twice to be selected
Special characters in URL cause missing parameters when being redirected
Weblibrary and cedownloadcenter DLLs cannot be updated
Troubleshooting PowerServer
Loading AEM
AEM Web page cannot display or cannot display correctly in IE 9
Cannot log into AEM in IE 10
Server Error in '/Servlet' Application
Object reference not set to an instance of an object
Fail to pre-compile AEM
The AEM Web page cannot be displayed
Error "500 Servlet jspservlet: ..."
Fail to log into AEM with the default user name and password
Security settings in AEM do not take effect
PowerServer
"java.io.IOException: Cannot run program 'jar': ..." error
Error 10999 - Failed to start new transaction...
JBoss console reports "...Stopped deployment appeonserver.jar..." error
JBoss console hangs during startup process
"Remote connection failed: java.io.IOException: Message data for non-existent channel"
AEM cannot access WebSphere data sources when global security is on
PowerServer is dead when dynamically creating a DataWindow
PowerServer responds to user requests slowly
AEM cannot interface with a particular PowerServer
JDBC/ODBC TDS data type discrepancy on SQL Anywhere
Empty/Null value update error if SQL Anywhere/ASE
Web application does not run when the database is disconnected by exception
"Table or view not found" error
"Table already exists" error
"java.sql.SQLException:[Microsoft][ODBC SQL Server Driver]Connection is busy with results for another hstmt" Error when using the Microsoft SQLServer database
Error converting data type varchar to datetime
"ORA-01461" error in AEM when test a data source
"oracle 9i failed: System.Data.OracleClient requires Oracle client software version 8.1.7 or greater"
Procedure 'appeon_procdataobjects' not found
Fail to start PowerServer on JEUS
Status Monitor exits after restarting PowerServer for WebLogic in Linux
The data source test will fail if the Shared memory is checked
"Library used incorrectly" error
PowerServer Cluster
Loading application is slow when Appeon Cluster works in virtual machines
Retrieving data is slow when Appeon Cluster works in virtual machines
Troubleshooting PowerBuilder
PowerBuilder issues
Nested reports over five pages do not display
Upgrading to a different Build of PowerBuilder
Data range issue with n-Tier NVOs
Error Messages
Error Message Formats
Error Message Numbers and Descriptions
Error Message Priority
Errors
Error 00001-09999
Error 10001-16133
Error 20000-20042
Solutions
Technical Support
Index