Logging in as administrator or normal user

Different Internet Explorer versions require different user privileges for installing the ActiveX control.

  • If using IE 8.0 or later on Windows Vista/7/2008/8/8.1, you do not need administrative privileges to download and register the ActiveX control; you can log into the machine as a normal user.

  • If using IE 8.0 or later on Windows XP/2003, or if using IE 7.0 or earlier, you must log in as a member of the Administrator group so you have the permissions to download and register the ActiveX control successfully.

Please read the appropriate section for the IE version you are using.

A useful tip: In very rare cases, even after making the required configurations, you still get errors such as "Appeon Xcelerator plug-in cannot be loaded" or "Internet Explorer cannot open the Internet site http://<Web site>. Operation aborted.", you can try this to resolve the error: right click the Internet Explorer icon on desktop, choose Run as administrator; after the Web application runs successfully, restart IE in the normal way.

Using IE 8.0 or later

  • If you are using IE 8.0 or later on Windows Vista/7/2008/8/8.1, follow the prompts in IE information bar to install the ActiveX control, no matter which user account (administrator or normal user) you use.

  • If you are using IE 8.0 or later on Windows XP/2003, first log in as an Administrator group member, then follow the prompts in IE information bar to install the ActiveX control, then log off and log in again as a normal user.

The following are detailed steps to install the ActiveX control from the IE information bar:

Step 1: Click the IE information bar, the yellow message bar at the top, that says, "This website wants to install the following add-on: 'Appeon Web Library' from 'Appeon Corporation'. If you trust the website and the add-on and want to install it, click here...".

Step 2: Select "Install This Add-on for All Users on This Computer...". This will complete the installation of the first Appeon ActiveX control. (Note: you will need to do this step one more time, as there are two Appeon ActiveX controls to install.)

Figure 4. IE information bar

IE information bar

Step 3: Click Yes if Windows display the following "User Account Control" screen confirming that you want to install the component.

Figure 5. UAC window

UAC window

The installation will proceed and when it is successful, the following web page will be displayed.

Figure 6. Appeon download center

Appeon download center

Step 4: Click the OK button and the system will begin the download process.

Figure 7. Download file

Download file

Step 5: After this process is complete, you will see the "Appeon Xcelerator plug-in cannot be loaded" screen again. Click the IE information bar and select "Install This Add-on for All Users on This Computer..." one more time (this will install the second plug-in). This time you will see a spiraling wait icon and at the bottom left side on the status bar, you will see several program files being loaded. Once this process is completed, the application is ready to be used.

Using IE 7.0 (or earlier)

If you are using IE 7.0 or earlier, you need to first log in as an Administrator group member, then follow the prompts in IE information bar to install the ActiveX control, then log off and log in again as a normal user.

For Windows Vista/7/2008/8/8.1, if UAC is on, when you follow the prompts in the IE information bar to install the ActiveX control, a window as below may appear, you need to input the administrator password and click OK; then the ActiveX control will be installed successfully.

Figure 8. User Account Control

User Account Control


If you are using IE 7, make sure IE is not started in "No-Add-ons" mode, as IE browser started in this mode will not be able to run the Appeon ActiveX control. In this case, exit IE and restart it in normal mode.