“Object doesn't support this property or method” Error

The "Object doesn't support this property or method" error message displays when you access to the Web application.

Cause: There are two possible causes: 1) The Internet Explorer version may not be compliant to the Appeon's requirements. 2) The configurations of the Internet Explorer are incorrect.

Solution: Upgrade the Internet Explorer to Appeon certified version. Configure Internet Explorer settings according to the Internet Explorer Configurations section and the System Language Settings section in the Appeon Installation Guide. Then follow the steps below:

Step 1: Manually delete the Temporary files and cookies: go to Tools > Internet Options, click the Delete Cookies button.

Step 2: Click the Delete Files button and check the Delete all offline content box in the pop up window. Then click the OK button to ensure that all temporary files are deleted.

Step 3: Click the Settings button and the View Objects in the Temporary Internet Files, clear all objects in the pop up folder.

Step 4: On the Security tab page, set the security level to default - Medium for the Internet or a Local intranet. Please ensure that you can download and install the ActiveX.

Step 5: On the Advanced page, click the Restore Defaults button and check the Use HTTP1.1 through proxy connections item. Then click the OK button to save the settings.