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Hi Tamar,

OK. We will wait for your update. Please let us know the date and time to have the meeting at least one day in advance.


Regards,
Ken

Hi Tamar,

OK. We will wait for your update. Please let us know the date and time to have the meeting at least one day in advance.


Regards,
Ken

Hi,
I need to install the share application  on a computer with this problem.
This  takes time here.
I will contact you after that will be done .
I prefer that the meeting will be on Monday since this is the day that our system manager can be in the meeting.
Thanks tamar

Hi,
I need to install the share application  on a computer with this problem.
This  takes time here.
I will contact you after that will be done .
I prefer that the meeting will be on Monday since this is the day that our system manager can be in the meeting.
Thanks tamar

Hi Tamar,

We can have a meeting with you this Thursday 9:00~17:00 UTC +8. Let us know what time you want to meet.


Regards,
Ken

Hi Tamar,

We can have a meeting with you this Thursday 9:00~17:00 UTC +8. Let us know what time you want to meet.


Regards,
Ken

Hi,
The issue remains , it is not possible for us  to upgrade the  pb  version now.
It is possible to give you the ability to share screen with us and to see the problem happens .
Is this an option?
thanks  tamar

Hi,
The issue remains , it is not possible for us  to upgrade the  pb  version now.
It is possible to give you the ability to share screen with us and to see the problem happens .
Is this an option?
thanks  tamar

Hi Tamar,

Any update?
If the issue remains, can you provide an environment that can reproduce this issue for us to analyze?

Regards,
Ken

Hi Tamar,

Any update?
If the issue remains, can you provide an environment that can reproduce this issue for us to analyze?

Regards,
Ken

Hi Tamar,

I’m not sure if this would work for you but I suggest you try this resolution, based on the experience that some customers solved their crash issue in this way:

I suggest you add the following to the pb.ini file:
[Data Window]
Accessibility=0

[DataStore Behavior]
UseHwnd=no


If the issue remains, can you provide an environment that can reproduce this issue for us to analyze?


Regards,
Ken

Hi Tamar,

I’m not sure if this would work for you but I suggest you try this resolution, based on the experience that some customers solved their crash issue in this way:

I suggest you add the following to the pb.ini file:
[Data Window]
Accessibility=0

[DataStore Behavior]
UseHwnd=no


If the issue remains, can you provide an environment that can reproduce this issue for us to analyze?


Regards,
Ken

Hi,
I   added   the pb.ini  file  the  [data window] accessibility and also run the application in window 7 compatible mode , it did not help .
We are working with offline license  , on upgrade version we will have to renew the license and it is complicated .
Are you sure that it will solve the problem?
Thanks
Tamar.

Hi,
I   added   the pb.ini  file  the  [data window] accessibility and also run the application in window 7 compatible mode , it did not help .
We are working with offline license  , on upgrade version we will have to renew the license and it is complicated .
Are you sure that it will solve the problem?
Thanks
Tamar.

Hi Tamar,

I suggest you refer to my earlier reply, upgrade PB 2019 R3 to Build 2728, then try adding a pb.ini file.


Regards,
Ken

Hi Tamar,

I suggest you refer to my earlier reply, upgrade PB 2019 R3 to Build 2728, then try adding a pb.ini file.


Regards,
Ken

Hi,
The crash  is still happen ,.
The only thing that i did not do yet is upgrade to pb 2019 2728.

Hi,
The crash  is still happen ,.
The only thing that i did not do yet is upgrade to pb 2019 2728.

Hi Tamar,

I'm just touching base with you about this ticket.
Please let us know if there is something else we can do in order to keep supporting you.  

Regards,
Ken

Hi Tamar,

I'm just touching base with you about this ticket.
Please let us know if there is something else we can do in order to keep supporting you.  

Regards,
Ken

Hi,
We do not have touch screen,  but we have an application that allowed to  share  the screen with  another user and it allowed  the other user to control 
our screen.
I will do what ken suggested  .
Thanks,
Tamar.

Hi,
We do not have touch screen,  but we have an application that allowed to  share  the screen with  another user and it allowed  the other user to control 
our screen.
I will do what ken suggested  .
Thanks,
Tamar.

Tamar,

We had similar issues. Do these users have touchscreen monitors?  We found that users with touchscreens would be able to re-produce quicker but not consistently.  They would get huge performance issues and sometimes crashes because of the UIAutomation.dll.  Doing what Ken suggested fixed those issues.  We upgraded to 2728 and included all those entries in the PB.INI file.

Chris Craft

Tamar,

We had similar issues. Do these users have touchscreen monitors?  We found that users with touchscreens would be able to re-produce quicker but not consistently.  They would get huge performance issues and sometimes crashes because of the UIAutomation.dll.  Doing what Ken suggested fixed those issues.  We upgraded to 2728 and included all those entries in the PB.INI file.

Chris Craft

Hi Tamar,

1. I’m not asking you to run the application in Windows 7 OS. I mean running the application in the Compatibility mode, steps for example:
  1). Open the Properties window of the yourapp.exe file.
  2). Set the Compatibility Mode to Windows 7 on the Compatibility page.
  3). Run the application again.

2. You can refer to the instructions in the link below to upgrade PB online. After upgrading to PB 2019 R3 Build 2728, please refer to my earlier reply to add a pb.ini file to the directory where the exe resides and see if it solves the problem.
https://docs.appeon.com/pb2021/installation_guide_for_pb/online_installation.html

Regards,
Ken

Hi Tamar,

1. I’m not asking you to run the application in Windows 7 OS. I mean running the application in the Compatibility mode, steps for example:
  1). Open the Properties window of the yourapp.exe file.
  2). Set the Compatibility Mode to Windows 7 on the Compatibility page.
  3). Run the application again.

2. You can refer to the instructions in the link below to upgrade PB online. After upgrading to PB 2019 R3 Build 2728, please refer to my earlier reply to add a pb.ini file to the directory where the exe resides and see if it solves the problem.
https://docs.appeon.com/pb2021/installation_guide_for_pb/online_installation.html

Regards,
Ken

Hi,
There are  users  that it is  happen  always and there users  that it is happen  randomly.
I can not run the application on windows 7 .
I can not  provide example because it does not  always happen .
What I need to do to upgrade .
Thanks
Tamar.

Hi,
There are  users  that it is  happen  always and there users  that it is happen  randomly.
I can not run the application on windows 7 .
I can not  provide example because it does not  always happen .
What I need to do to upgrade .
Thanks
Tamar.

Hi Tamar,

Does this issue happen randomly or does it always happen?

I suggest you try this:
1. Upgrade PB 2019 R3 to PB 2019 R3 Build 2728.
2. Add a pb.ini file to the directory where your PBapp.exe resides, and this file contains the following content.
[Data Window]
ACCESSIBILITY=0
3. Try running your application in Windows 7 Compatible mode and see if it works.
4. If the issue remains, can you provide a small example case that can reproduce this issue for us to analyze?

Regards,
Ken

Hi Tamar,

Does this issue happen randomly or does it always happen?

I suggest you try this:
1. Upgrade PB 2019 R3 to PB 2019 R3 Build 2728.
2. Add a pb.ini file to the directory where your PBapp.exe resides, and this file contains the following content.
[Data Window]
ACCESSIBILITY=0
3. Try running your application in Windows 7 Compatible mode and see if it works.
4. If the issue remains, can you provide a small example case that can reproduce this issue for us to analyze?

Regards,
Ken

pbdwe.dll_probleml.docx (60KB)

Hi,
The problem is described in the attached document
Thanks,
Tamar.

Created attachment 10261
pbdwe.dll_probleml.docx (60KB)

Hi,
The problem is described in the attached document
Thanks,
Tamar.