Bug 5950

no recuerdo mi cntraseña 19 April, 2021

miguel salgado
26 January, 2021
Product: PowerBuilder Category: Other
Version: 2019 R2 Build:
Classification: Publishing: Public
Priority: P3
Status: Closed Reason: NO RESPONSE
Kacie Chen @Appeon 19 April, 2021
#10
Hi Miguel,

Based on our policy we have made 3 different attempts to contact you and determine if this ticket has been solved, unfortunately we did not get any response and we proceed to close it. 
 
If you consider this issue is still not fixed please, contact us.

Thanks,
Kacie
Kacie Chen @Appeon 31 March, 2021
#9
Hi Miguel,

We have been trying to keep in touch with you to find out about the resolution of this issue, we would like to continue with our support but without more information, we are in the need to close it in the next 3 working days, according to our internal help support policy but please remember you can always open a new ticket.   

Thanks,
Kacie
supportteam 17 March, 2021
#8
Hi Miguel,

I'm just touching base with you about this ticket.
Please let us know if there is something else we can do in order to keep supporting you.  

Thanks,
Kacie
armando.herrera 22 February, 2021
#7
Hi Miguel,

I would like to check with you if the response provided has been helpful enough to resolve your case. If so, can we proceed to close the ticket?. Otherwise, please let us know if we can provide you with any further assistance, remember you can always open another ticket any time you need it.  

Regards!
supportteam 28 January, 2021
#6
Hi Miguel,

Can you reset the password successfully following Chris' suggestion?

Thanks,
Kacie
Chris Pollach @Appeon 28 January, 2021
#5
Hola Miguel;

  Gracias por confirmar que el problema es con la contraseña del sitio web de Appeon y sí, está vinculada a su cuenta y contraseña de inicio de sesión de PowerBuilder.

   Puede restablecer su contraseña procediendo al diálogo de "inicio de sesión" del sitio web de Appeon. Allí verá un "¿Olvidó su contraseña?" enlace. Si sigue eso, debería poder restablecer la contraseña. Eso también desbloqueará su inicio de sesión de PowerBuilder y esa contraseña.

   Ahora también transferiré este ticket al equipo principal de soporte del sitio web para ayudarlo a restablecer la contraseña si el dialgue de inicio de sesión "restablecimiento de contraseña" falla.

Saludos ... Chris
miguel salgado 28 January, 2021
#4
sitio web de appeon
miguel salgado 28 January, 2021
#3
PB ide
miguel salgado 28 January, 2021
#2
ambos
Chris Pollach @Appeon 26 January, 2021
#1
Hola Miguel;

   ¿Se refiere a la contraseña de su PB IDE, sitio web de Appeon o ambos?

Saludos ... Chris
miguel salgado 26 January, 2021
*Phenomenon:

5616022675
*Reproduce Steps:


Remarks:
OS:
Windows 10
Platform:
64-bit
Database Type:
Microsoft SQL Server
Database Version:
2019