Bug 4964

App crashes on activation attempt 17 September, 2020

Rick Tarvin
21 July, 2020
Product: PowerBuilder Category: PowerBuilder IDE
Version: 2019 R2 Build: 19.0.0.2082
Classification: Unsupported Publishing: Public
Priority: P3
Status: Closed Reason: INELIGIBLE
armando herrera @Appeon 17 September, 2020
#9
From: Rick Tee 
Sent: Wednesday, September 16, 2020 5:05 AM
To: Appeon <appeonsupport@appeon.com>
Subject: Re: [Bug 4964] App crashes on activation attempt
Look at your comments.  You said you would not support my issue.  I am on my own just like it was still Sybase.  

--------------------------------------------------------------------------

Hi Rick!

Thank you very much for your response!
We then proceed to close this ticket.

Regards!
armando herrera @Appeon 15 September, 2020
#8
Hi Rick, 

We have been trying to keep in touch with you to find out about the resolution of this issue, we would like to continue with our support but without more information, we are in the need to close it in the next 3 working days, according to our internal help support policy but please remember you can always open a new ticket.   

Regards.
armando herrera @Appeon 03 September, 2020
#7
Hi Rick,

I'm just touching base with you about this ticket, please let us know if there is something else to support you with.

Regards!
armando herrera @Appeon 21 August, 2020
#6
Hi Rick, 

I would like to check with you if the response provided has been was helpful enough to resolve your case. If so, can we proceed to close the ticket?.

Otherwise, do let us know if we can provide you with any further assistance and keep in mind that you are always welcome to open another ticket in case you need it.

Regards!
Ken Guo @Appeon 11 August, 2020
#5
Hi Rick,

It is not supported to install PB IDE to the Windows Server OS. And we don’t have a plan to implement it for the time being. 

Thanks for your understanding.


Regards,
Ken
armando herrera @Appeon 11 August, 2020
#4
From: Rick Tee 
Sent: Saturday, August 8, 2020 1:03 AM
To: Appeon <appeonsupport@appeon.com>
Subject: Re: [Bug 4964] App crashes on activation attempt
How would his comment resolve my issue?

-------------------------------------------------------

Hi Rick, 

Thank you for your response!. 
Because this is not supported on Windows Server I'm transferring this case to the Engineering Team for as an Enhancement Request for their consideration.

We keep you posted here! 

Regards! 


Supported by PowerBuilder runtime only:
- Windows Server 2012 R2 
- Windows Server 2016 
- Windows Server 2019 

 Supported by PowerBuilder IDE 
- Windows Server 2019 NOT Supported*

Reference:
https://docs.appeon.com/pb2019r2/installation_guide_for_pb/ch01s01.html
armando herrera @Appeon 07 August, 2020
#3
Hi Rick, 

I'm checking if the response provided to you was helpful enough to resolve
your case. If so, can we proceed to close this ticket?.
Otherwise, do let us know if we can provide you with any further assistance.

Please keep in mind, that you are always welcome to open another ticket in case you need it.

Regards!
Chris Pollach @Appeon 21 July, 2020
#2
Hi Rick;

  Note: The PB IDE is *not* certified to be installed on MS-Windows "Server" editions.

FYI: https://docs.appeon.com/pb2019r2/installation_guide_for_pb/ch01s01.html

HTH
Regards .... Chris
armando herrera @Appeon 21 July, 2020
#1
Hi Rick, 

Thank you very much for your report!
We are working on it and we will get back to you after analyzing it.
In the meantime please refer to the following link for more info. 

https://docs.appeon.com/pb2017r3/installation_guide_for_pb/ch08.html

Regards!
Rick Tarvin 21 July, 2020
*Phenomenon:
Program crashes

*Reproduce Steps:
Open program, sign in 

Remarks:Windows server 2019 Standard x64 
Program opens, but after trying to sign in, the program crashes silently

Faulting application name: PB190.EXE, version: 19.0.0.2082, time stamp: 0x5ce82c5c
Faulting module name: PB190.EXE, version: 19.0.0.2082, time stamp: 0x5ce82c5c
Exception code: 0x40000015
Fault offset: 0x000052aa
Faulting process id: 0x508
Faulting application start time: 0x01d65f7adeb5258b
Faulting application path: C:\Program Files (x86)\Appeon\PowerBuilder 19.0\PB190.EXE
Faulting module path: C:\Program Files (x86)\Appeon\PowerBuilder 19.0\PB190.EXE
Report Id: c137869f-7afe-4aac-aad4-c82847cdcd87
Faulting package full name: 
Faulting package-relative application ID: 

Can't get to activation
Please call/email me.
OS:
Other
Platform:
64-bit
Database Type:
Database Version: