Questions? Feedback?powered byOlark live chat software
Bug 3426

PB 2017 R3 tutorial files 21 April, 2020

Keith Gillian
01 October, 2019
Product: PowerBuilder Category: Other
Version: 2017 R3 Build:
Classification: Publishing: Public
Priority: P3
Status: Closed Reason: WONTFIX
Chris Pollach @Appeon 21 April, 2020
Hi Keith;

  Sounds like you have a workaround by using your personal laptop.

  Unfortunately, we have no control over your military work environment. Other DOD / DND departments have been able to perform this download via a designated IT person on to an internal server. From there, the military PB developers can pick-up the downloaded software.

  Since this issue is out of Appeon's control. We will now close this ticket. If you have new questions or issues in the future, please open a new support ticket.

HTH
Regards ... Chris
Chris Pollach @Appeon 21 April, 2020
email from Keith ...

---------------------------------------------------------
DFAS does not support the training files.
I was able to download them to my personal laptop, however, I have no way of transferring them to my DFAS laptop due to security issues.
Chris Pollach @Appeon 20 April, 2020
Hi Keith;

    We have not heard back from you for a LONG while. Were you able to either resolve this issue?

Regards ... Chris
Chris Pollach @Appeon 13 November, 2019
Hi Keith;

  Thank you for that update. I will continue to leave this ticket open for now.

Regards ... Chris
Chris Pollach @Appeon 13 November, 2019
email from Keith ...

---------------------------------------------

I have been able to forward your email to my personal email, then download the files onto my personal laptop.  However, I don’t have powerbuilder installed on it.
I have not heard back from our support people, and I don’t yet know a way to get the files from my personal laptop to my DoD laptop.
Chris Pollach @Appeon 11 November, 2019
Hi Keith;

    We have not heard back from you in a while. Were you able to either resolve or work around this issue with the files I sent you?

Regards ... Chris
Chris Pollach @Appeon 10 October, 2019
email response from Keith ...

----------------------------------------------------

No, not yet.
Chris Pollach @Appeon 09 October, 2019
Hi Keith;

    We have not heard back from you in a while. Were you able to either resolve or work around this issue with the files I sent you?

Regards ... Chris
Chris Pollach @Appeon 01 October, 2019
Hi Keith;

  Wow ... that is really strange! I am going to try & email you the files in a few minutes. Please let me know if you do not receive them in about 10-15 minutes (just in case your email system blocks the ZIP file attachment. If not, I'll try another route.

Regards ... Chris
Keith Gillian 01 October, 2019
on my laptop, under folder:
C:\Program Files (x86)\Appeon\PowerBuilder 17.0
I have:
folder 1033
folder AutoCompiler
folder DotNET
folder HTML
folder IniCache
folder log
folder NewFileItems
.....
folder Toolbar
folder TransTlk
followed by a bunch of files - none of which are named Tutorial
Keith Gillian 01 October, 2019
on my laptop, in folder:
C:\Users\keith.d.gillilan.civ\Documents\Appeon\PowerBuilder 17.0
this is empty.
Keith Gillian 01 October, 2019
Mr Chris.Pollach@appeon.com  doesn't seem to understand my request.
Chris Pollach @Appeon 01 October, 2019
Hi Keith;

   The tutorial files should be installed automatically with any edition of PB. In the case of PB2017R3, you should be able to locate them under the PB installation folder. For example on my PC it's ...

C:\Program Files (x86)\Appeon\PowerBuilder 17.0\Tutorial

HTH
Regards ... Chris
Keith Gillian 01 October, 2019
*Phenomenon:
my install of PB 2017 R3 did not include tutorial files

*Reproduce Steps:
Install process did not present any check-box like anything indicating the option to choose to install the tutorial files

Remarks:
chatted with someone - hopefully not a bot - who instructed me to request: the PBTutor workspace and files
OS:
Windows 10 
Platform:
64-bit 
Database Type:
SAP SQL Anywhere 
Database Version: