Standard support includes the following:
- Bug reporting system
- Patches and workarounds
- Knowledgebase articles
- Community technical forum
Standard support does not include phone support, general troubleshooting, or guaranteed response time.
Response times typically vary from 2-8 business hours depending on the severity of your issue. However, response time is not guaranteed.
No, we do not force upgrades on you. You can continue using PowerBuilder 2017 in 2018 or 2019 for example, and migrate at your own pace (assuming you don't want to stay in one version until the end of time LOL). Of course, we encourage you to migrate at least when the version is EOL so you can continue to get tech support and bug fixes from us.
Appeon PowerBuilder 2017 customers will be serviced by Appeon (not by SAP). Please note that Appeon is not permitted to provide tech support for any previous versions of PowerBuilder. In certain regions, Appeon may engage localization partners to provide tech support services in local language.